Returns & Exchanges

At Proraso, we want you to be completely satisfied with your grooming experience; if a product does not meet your expectations, you may return it within 30 days of purchase. Please ensure that items are in their original packaging and meet our hygiene standards for health and safety.

1

Initiate Your Request

Contact our customer service team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the unused items in their original boxes, ensuring all safety seals are intact to prevent damage during transit.

3

Ship the Items

Affix the provided shipping label to your parcel and drop it off at any authorized courier location, keeping your tracking receipt for reference.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing